Support

Help with setting up Sonr, saving recognised songs, Apple Music access, and recommendations.

Contact

If you are reporting a problem, include your device model, iOS version, and what you were trying to do when the issue happened.

Music recognition shortcut

Sonr works with an iOS Shortcut that recognises music and sends the track details into the app. If songs are not appearing, open Sonr, visit the setup section, and reinstall the shortcut from the provided link.

Apple Music access

Apple Music access lets Sonr look up song metadata, artwork, previews, and catalog matches. You can review or change access in iOS Settings at any time.

Wrong song captured

If a song is recognised incorrectly, open the saved song in Sonr and use the remove option. Removing a wrong capture only removes it from Sonr.

Recommendations

Recommendations improve as Sonr has more saved songs and a stronger taste profile. If recommendations are missing, check Apple Music access and make sure the captured song has enough metadata to match against.